Posted on by zenya

Dell Support

My daughter sent me this link and
really thought it was funny and
I know TRUE.

So many American companies are
out sourcing their support departments
and this is a sample of what
does happen.

I know first hand went thru the same
experience not to long ago.

Dell Support

I am posting it for the humor only
not as a protest even though I am
against Outsourcing of any business
to any country.

enjoy the humor
Fatimah who won't buy
another DELL

10 Replies to “Dell Support”

  3. I don’t get it. The customer is mean!!! The employee has to follow the script, he has no choice. The guy at dell doesn’t deserve that kind of screaming. Also, I don’t see the connection with outsourcing. explain… pls Would an american be more understanding or something, how do you know that guy (emploee) is not in US?… confused

  4. Hi Elmar,Yes I can sympthize with this guy I go thru the same deal when calling DELL :(Hello Belada,First to say he was mean however, fustrated, still no excuse for his rudeness . If you have not experienced computer problems and paying for a contract to have tech support and then being asked all those questions over and over each time you call they have all the information in their pc however, they all ask the same questions and you know the answer is very easy but it takes at least 10 minutes to do all the questions and then one second sometimes for the answer. The connection with out sourcing is ……DELL hires out of USA.. sometimes we in USA get India, South America, UK.. I have had some from India where their accent is hard to understand and I have asked them to speak slowly and yet they continue to speak rapidly.I also feel they go thru the book they follow without hearing the customer questions or answers. We , my sister and I had pc problems at the same time and have had many call backs from DELL tech support and each time it’s someone differnt and also they are saying the wrong things about the problems we are having.. like she called about her video card and he said Oh you called about the hard drive. The outsource part for me is not being able to understand them, even Linksys outsources and I had an Indian lady to talk with and I had to beg her to slow down. I did not make this wav file I am only posting it since I went thru the same problem recently and when you pay GOOD MONEY FOR IN HOME SERVICE and you spend MONTHS like my sister did talking to various people from Inida and South America and UK .. brings her to tears and why ? Dell is trying the cheapest way to fix a problem and we the customer are working endless hours trying to solve the problem WE PAID FOR A CONTRACT for them to come to the house to fix it.. this is the upsetting part why pay for somethign I HAVE TO FIX MYSELF.I hope you understand now if you don’t I can’t help you any futher, this post was mainly for those living in USA since we are the ones who deal with companies who out source and those in other countries don’t deal with such a large range of out sourced work. Fatimah

  5. HiI apologize but everything I have apprehended not. Walked it about but ” jittery ” client? Everywhere it happen so! World-wide.

  6. yes Andreu it does happen all over however, I posted this since I have gone thru the fustrationof tech support with Dell and other outsourced companiesThank you for understanding 🙂

  7. Hi, well I had 2 good tech support experiences. I recently got an Mac 20″. Lovely bright screen. Anyway the DVD player wouldnt work intermittently. So I phone apple support and got an Indian sounding guy. He only asked for the product serial and my name. Got the rest up from that. He couldn’t actually solve the problem but he did do good basic troubleshooting. Told me it would have to go back to them for testing. I then did my own troubleshooting (so I can when I have to!) and found that parallels (a virtualization thing I am running windows in) was taking over the optical drive even when I had no virtual machine running.Another one, only yesterday, was Bluehost.com who host my web domains. They guy spent 20 minutes on the phone trying to sort out the problem, even though it only took about one minute to see that it was definitely at my end.The audio from the dell place shows how important it is not to shout or swear. I thin people in call centers tend to stick more rigidly to the script when that is going on, because ad libbing is likely to get them into trouble if the customer complains. Better to keep calm and then you might get them to waive a few questions.All fer now, Mr. Zek!

  8. Hi again,I agree with you but dealing with stress and fustration and DELL all at the same timeit’s hard to be calm.I am not saying all are hard to understand as I have also had good english speaking people from Dell and Linksys. I only get results when I speak in a firm voice and ask for their supervisor then I get my answers. thanks for sharing :)Fati

  9. Forgot to mention that the indian sounding guy was in Cork, which is not that far away from me!

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